Policy| Build With Christine

505 N. Sam Houston Pkwy. E. Ste. 190A Houston, TX 77060 Tel (888) 744-5995

We ship from our Corporate office in Houston, TX to expedite the shipping process and get you your order as soon as possible. Merch orders received by 4 p.m. on a business day will generally ship within 3- 5 business days, and orders typically arrive within 3-7 business days after shipment. Most orders will be in stock at our corporate headquarters, but in cases where we may be in back order, we may contact your via email or phone to notify you of any shipping delays.

At this time, we can accept orders from both Domestic and International customers!

Billing We accept all major credit cards, debit cards, and PayPal. To ensure your payment information is protected, we process orders through the Gumroad checkout system and process payments using PayPal. Credit card and debit card numbers are never viewable by our personnel or stored on our company's servers. Charges on your card or PayPal are made by our operating company, DREAM DESIGN COMPANY LLC, and will be reflected on your statement as a charge by "PAYPAL* DDC". **Anti-Fraud Policy: To protect our customers, we take the threat of credit card fraud very seriously at Build With Christine. In cases where fraud is suspected (for example, where billing information provided for a credit card does not match what is on file with the credit card company), we may notify you that the processing of your order has been delayed pending investigation. Additionally, we reserve the right to cooperate with the FBI and/or local law enforcement in relation to such suspected fraud, as well as pursue civil remedies against suspected perpetrators.

Returns We accept returns of unused items if you notify us within 3 days of delivery of the items. We sell only first quality products—if any items arrive damaged, please notify us within 3 days of delivery so we can arrange for the items to be replaced. For priority processing of returns, please contact Merch Manager Elizabeth at info@ibuildwithchristine.com We do not charge any restocking fee for returns. Once you notify us that you would like to make a return (please see our Contact Us page), we will provide you with a Return Authorization. We are unable to accept undergarments (including socks) for return if they have been tried on or removed from their original packaging, as applicable. Additional non-returnable items: • Physical Books or Guides • Downloadable Products

Receipt of Proof of Purchase To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Books with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery!

Miscellaneous Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@buildwithchristine.com and send your item to the mailing address your package was shipped from.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@buildwithchristine.com